Optimization Improved admin area design.
Optimization Option to disable the follow-up message on messaging channels.
Optimization The login form is now the default form when registration is enabled.
Bug Fixed bug minor bugs related to RTL on the admin area.
Bug Fixed bug related to departments filter for agents.
Bug Fixed bug related to Push notifications on iOS devices.
Bug Fixed bug related to red notifications.
Bug Fixed bug related to issues with audio recording on Safari.
Bug Fixed bug related to queue and routing.
Bug Fixed bug related to RTL design.
Bug Fixed bug related to duplicated or missing attachments when receiving multiple attachments at the same time.
Bug Fixed bug related to issues with audio recording on Safari.
Bug Fixed bug related to HubSpot newsletter integration.
Bug Fixed bug related to the audio player.
Bug Fixed bug related to users list when routing, queue or hide conversation of other agents setting is active.
New feature Added support for OneSignal Push notifications.
New feature Added Lithuanian language.
Optimization The away mode is now disabled by default. It must be activated from Settings > Notifications > Away mode.
- Security Some minor enhancements have been made to improve security.
- Bug Fixed bug related to supervisor privileges.
- Bug Fixed bug related to getting new conversations.
- Bug Fixed bug related to code snippets rendering.
- Bug Fixed bug related to the users table error when logged in as agent and routing is active.
- Bug Fixed bug related to auto opening of the chat.
- New feature Option to filter conversations by chat source.
- New feature Option to force email notifications.
- New feature Option to exclude admins from receiving email notifications.
- New feature Offline status is now automatically activated after 2 minutes of inactivity.
- New feature Option to change admin colors.
- New feature Option to change the texts of the admin login page.
- Optimization Improved touch gesture behavior on mobile devices.
- Optimization Improved flesh notifications.
- Optimization Improved red counter notification.
- Api Major update to the responses of the following PHP API: sb_get_conversations(), sb_get_new_conversations(), sb_get_new_user_conversations(), sb_search_conversations(), sb_get_user_conversations().
- Api Major update to the responses of the following JS AJAX API AND WEB API: 'get-conversations', 'get-new-conversations', 'get-new-user-conversations', 'search-conversations', 'get-user-conversations'.
Bug Fixed bug related to the translation of the admin login area.
Bug Fixed bug related to scrolling on new messages.
Bug Fixed bug related to the follw up message delay.
Bug Fixed bug related to empty admin message menu.
Bug Fixed bug related to shortocode-like strings returning false in messages.
New feature Calendly integration for booking appointments.
New feature Option to export reports.
New feature New report: agent availability.
Optimization Increased responsive mode to all devices smaller than 465px.
Api New PHP API function 'sb_reports_export()'.
Api New WEB AND AJAX API function 'reports-export'.
- Security We have implemented an IP ban to prevent brute force attacks resulting from multiple login attempts.
- Security We have implemented an XSS injection protection for the admin login area.
- Security Whenever the password for an admin or agent is changed, all active sessions are automatically logged out when sensitive operations are executed.
- Security We incorporated supplementary security measures of lesser significance.
- Bug Fixed bug related to articles saving for large amount of articles.
- Bug Fixed bug related to the admin setting 'Order conversations by date'.
- Bug Fixed bug related to missing breaklines in privacy message.
- Bug Fixed bug related to email piping.
- Bug Fixed bug related to users exporting.
- Bug Fixed bug related to the logout from admin area.
- Bug Fixed bug related to empty conversation messages in email notifcations.
- New feature Option to send email notifications via cron job.
- New feature Audio player.
- New feature Option to open an article category by URL.
- Optimization The frequency and accuracy of offline messages have been enhanced significantly.
- Optimization Improved front end translations and language detection.
- Optimization Improved for Smart Reply feature.
- Optimization Rich messages texts are now translated automatically.
- Api New PHP API function 'sb_file_delete()'.
- Api New WEB AND AJAX API function 'delete-file'.
BugFixed bug related to article translations.
BugFixed bug related to the mobile app.
BugFixed bug related to Sendinblue newsletter subscription.
BugFixed bug related to transcripts.
New featureNew automation to show different items for different criteria.
OptimizationAdded support for WebP image preview.
ApiNew argument 'count' for JS API method SBChat.getArticles()'.
ApiNew JS API function 'SBApps.dialogflow.openAI()'.
ApiNew JS AJAX function 'open-ai-message'.
Bug Fixed bug related to admin area language.
Bug Fixed bug related to agents and admins department and routing filter.
Bug Fixed bug related to 'new' admin label for new messages.
Bug Fixed bug related to online status of agents and admins.
Bug Fixed bug related to local time.
Bug Fixed bug related to reports time.
Bug Fixed bug related to agent conversations list.
Bug Fixed bug related to registration form for deleted visitors.
New feature Option to add breaklines in saved replies.
BugFixed related to corrupted attachments.
BugFixed related to invalid chars with email piping.
BugFixed related to department change email notification.
BugFixed related to closing X on mobile devices when the queue is active.
BugFixed related to red dot notifications.
BugFixed related to email piping attachment names.
BugFixed related automations.
BugFixed related Polylang in WordPress version.
New feature Editor WYSIWYG for articles.
Optimization Added support for breaklines in rich messages.
Optimization Inverted messages. Admin messages are now on right.
Optimization Added Business Messages to conversations filters.
Api New WEB API function 'get-bot-id'.
Bug Fixed bug related to real-time translations message formatting.
Bug Fixed bug related email piping.
Bug Fixed bug related to messagin platform messages.
Bug Fixed bug related to red counter notifications.
Bug Fixed bug related to duplicated automation messages.
Bug Fixed bug related to error notifications and required fields when creating or updating a user or admin.
Optimization Push notifications now support image previews.
Info The setting saved replies has been moved to Settings > Admin.