WP SupportEzzy is an elegant support tickets system for WordPress built as a stand-alone VueJs App that runs on a single WordPress page of your website.
This app does not interfere with your existing WordPress theme and plugins and will work with any WordPress site.
You can use the App as a part of your existing website or create a new WordPress installation and run this app on a homepage for dedicated support portal.
Standalone Web App
This app runs on a specified WordPress page, and it does not load any CSS/JS or your WordPress theme and installed plugins which make this app usable without any conflicts.
Unlimited Users and Tickets
Since you own the software and your web server, there is no restriction on a number of users or number of tickets.
Uses WordPress Standards
This app uses WordPress custom post types to save and manage tickets and FAQs. All users created by this app are WordPress users, and their data get stored in users and usermeta table with inbuilt WordPress functions.
Departments & Products
You can choose to create unlimited departments and products which are used to filter and assign tickets to support agents. You can also disable the departments and products for the app.
Frequently Asked Questions
You can create unlimited FAQs for each product and agents can include FAQ Url by typing /fa{keyword_to_search} while replying to a ticket. You can also disable FAQs for the app.
Managed Ticket Assignments
You can assign departments and products to your support agents (WordPress Users with Support Agent role) and choose from following ticket assignment options:
- Do not assign tickets to agents
- Assign all tickets to one agent and he/she will then reassign.
- Assign to next available agent based on department and product selected by a client.
- Assign to the agent with least tickets based on the department and product selected.
You can import all your Envato marketplace products to the system. If enabled, Customers will be asked to verify their purchase on single ticket page, and license and support expiry date is displayed in the sidebar.
Custom Filters
There are various options available to filter tickets, and you can save custom filters for future.
Custom Snippets
Agents can save custom quick text snippets and can easily include by typing /qt{keywords} while replying to a ticket. This feature saves us a lot of time while we answer tickets for our business support operations.
Include agents via @mentions
Agents and Admin can add other agents to a ticket by mentioning their username (e.g. @agent_name) while answering a ticket or from the ticket sidebar.
Customizable Email Messages
You can easily customize email messages with dynamic variables sent to the client or agent while creating a new ticket or commenting on an existing support ticket.
Automatically User Detection or Creation
Users don’t have to register to submit a ticket. The system will check for registered email address provided by the user, if the email address is registered, then the ticket will be assigned to this user otherwise a new account will be created, and the ticket will get allocated to the new user. New users will also get WordPress welcome email so they can choose their password as per WordPress specifications.
Managed Authentication
If you use any other plugin for custom login and register forms (such as WP Frontend Authentication or WP Social Login), you can specify the URLs to bypass default WordPress authentication system.
Managed Navigation
You can create a navigation menu in WordPress and choose under plugin settings to append more links in the App top navigation menu.
Ticket Priority
There are four different labels for priority (High, Important, Normal, Low) which you can change as per your requirements.
Managed Attachments
You can specify which file types can be allowed as an attachment to the ticket or a comment.
Auto Close Tickets
You can tell the system to auto close tickets in case there is no response from a client for specified days.
Localization Ready
You can easily localize this plugin via .PO file or Loco Translate plugin.
Help & Support
We use this plugin to provide support to all our customers, and if you have any questions or found any issues, please feel free to create a trouble ticket.
