Customer Service Solution You Deserve
Awedesk is a WordPress solution that transforms your approach to client engagement, empowering your team to adapt swiftly to evolving customer demands. Stay ahead of customer needs and deliver exceptional service every timeDiscover Our Features
Highly intuitive and easy to use support system for WordPress.Single View Application
A seamless and highly responsive user experience by dynamically updating content without the need for full page reloads, enhancing both performance and usability.Departments
Ensure that queries are efficiently routed to specialized teams, enabling faster resolution times and more accurate assistance tailored to the specific needs of the customer.Multi-inbox
Allows your team to manage and prioritize emails from multiple sources or departments in one place, improving collaboration, response times, and overall communication efficiency.Simple Contact Form
Easy and direct way for customers to reach out, ensuring that inquiries are collected in an organized manner and facilitating prompt and effective communication between the customer and the organization.Tickets on Behalf
Agents can open tickets on behalf of clients who contact in person or over the phone by quickly capturing the client’s issue and details into the ticketing system, ensuring that all customer concerns are documented, tracked, and addressed efficiently.Cost-effective
One set subscription rather than per agent is cost-effective, especially for larger teams, as it allows for predictable budgeting, eliminates per-agent fees, and provides scalable support solutions without incremental costs as the team grows.Simple & Easy Contact Form
Transform your support process into a seamless experience with Awedesk. Here’s how:Direct Website Integration: Clients can open support tickets and receive assistance directly on your website. A designated support page allows customers to easily submit tickets and track their progress, all in one place.
Customizable Access Levels: Tailor what your customers and representatives can see based on specified permissions and access levels. This ensures a personalized and secure support experience for all users.
Effortless Ticket Management: Say goodbye to convoluted support systems. Awedesk streamlines the process, making it straightforward for clients to get the help they need and for representatives to manage and resolve tickets efficiently.
Simplify your customer support with Awedesk, providing a user-friendly platform for both clients and support staff.
Focus on what’s important
Devote your resources to client and partner communication.Empower your team
- Ease of collaboration and communication
- Clean and clear division of labor
- Declutter email inboxes
Accountability
- Ticket assignments
- Service Level Agreements
- Supervisor overview